Refund Policy

Last updated: April 2026

1. Merchant-initiated Refunds
‍You may issue refunds to your customers directly from your merchant dashboard. Refunds are processed according to card network rules (usually within 5–10 business days).

‍2. Refund Conditions
- Refunds can only be issued for transactions processed through our gateway.
- The refunded amount cannot exceed the original transaction amount.
- We reserve the right to refuse a refund request if it violates card scheme rules.

‍3. ChargebacksIn case of a chargeback (dispute initiated by the cardholder), we will notify you and provide all available transaction data to help you respond.

‍4. Contact for Refund Issues
‍If you have questions regarding refunds or chargebacks, please contact us at support@finсoro.digital